Shuman is a co-founder and chairman of TeachAIDS, a nonprofit social venture started at Stanford that creates research-based software to solve persistent problems in HIV prevention around the world. Used in 73 countries, TeachAIDS creates the world’s most effective HIV education materials and distributes them for free under a Creative Commons License. It is supported by organizations including Barclays, Google, UNICEF, and Yahoo. Shuman worked at Google for six years, where he led product management for protecting the company’s $20B+ advertising systems against click fraud and other threats. He joined Google as an early product manager for AdSense and helped launch Gmail. He holds a BSc in Computer Science from the University of Western Ontario and an MBA from the MIT Sloan School of Management. AV and Video by Jonathan Jackson: repertoireproductions.com
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Help desk ticket system training
Click here to BUY full Ticket system training : www.udemy.com Help desk ticket system training Help desk software is used by support desk agents (also called operators) to monitor the user environment for issues ranging from technical problems to user preferences and satisfaction. Businesses typically use help desk software to: •answer commonly asked questions with an FAQ or knowledge base •track issues through their life-cycle •streamline and record customer interactions, including phone calls & live chats Help desk software reduces the need to rely upon email-only support, reducing the number of transactions and missed or lost messages. Businesses also use help desk software to track and manage support metrics (also called analytics). Popular metrics include: •Assignment time •Agent productivity •Resolution time •% of tickets solved within 4 hours •Day/time ticket creation TEST TEST PLAY AROUND WITH THIS SOFTWARE . you can also use this in your resume which will give me better chances to get jobs .
Y2K time zone 1
Happy New Year 2000 What is Y2K Bug? During 1960s to late 80s there was a widespread practice in all computer softwares to use two digits for repreasenting a year rather than using 4 digits. This was done to save computer disk and memory space because these resources were relatively expensive in those times. As the year 90′s approached experts began to realize this major shortcoming in the computer application softwares. In year 2000, the computer systems could interpret 00 as 1900 messing up all the computing work. For example if a program function is calculating difference between two dates, it would calculate a negative number. For example difference between 1 Jan 2000 and 31 Dec 1999 could be calculated as -100 years rather than 1 day. This was a major bug for the whole finance industry. The bug not only existed in computer software but it also existed in the firmware being used in the computer hardware. In general this bug threatened all the major industries including utilities, banking, manufacturing, telecom, airlines. How was it averted? Y2K bug was a clicking time bomb for all major computer applications. The computer and system application companies came out with year 2000 compliant operating systems and system software. IT companies around the world spent billions of dollars to go through their entire application source code to look for the Y2K bug and fix it. Almost everybody raced around to make themselves Y2K compliant before the fast approaching deadline …