Click here to BUY full Ticket system training : www.udemy.com Help desk ticket system training Help desk software is used by support desk agents (also called operators) to monitor the user environment for issues ranging from technical problems to user preferences and satisfaction. Businesses typically use help desk software to: •answer commonly asked questions with an FAQ or knowledge base •track issues through their life-cycle •streamline and record customer interactions, including phone calls & live chats Help desk software reduces the need to rely upon email-only support, reducing the number of transactions and missed or lost messages. Businesses also use help desk software to track and manage support metrics (also called analytics). Popular metrics include: •Assignment time •Agent productivity •Resolution time •% of tickets solved within 4 hours •Day/time ticket creation TEST TEST PLAY AROUND WITH THIS SOFTWARE . you can also use this in your resume which will give me better chances to get jobs .
Posts Tagged ‘ knowledge-base ’
Troubleshoot network adapters in VMware and Backtrack
In this video I outline steps to determine why a network adapter may not be connecting to VMware as well as Backtrack Linux and also correct this if possible. A lot of users seemed to have issues with my WEP/WPA hacking videos which are addressed in this video. Registry Fix for VMware USB Arbitration Issue: – Open Regedit – Locate: HKEY_LOCAL_MACHINESystemCurrentControlSetControlClass{36FC9E60-C465-11CF-8056-444553540000} – Remove usbfilter value from UpperFilter string – Locate: HKEY_LOCAL_MACHINESystemCurrentControlSetServices – Delete usbfilter string – Locate and delete C:WINDOWSsystem32driversusbfilter.sys – Reboot LINKS: Backtrack Linux download page: www.backtrack-linux.org VMware USB Arbitration Issue’s Knowledge Base fix: kb.vmware.com Backtrack Compatiblity listing: backtrack.offensive-security.com Aircrack-ng Compatibility listing: www.aircrack-ng.org