Shuman is a co-founder and chairman of TeachAIDS, a nonprofit social venture started at Stanford that creates research-based software to solve persistent problems in HIV prevention around the world. Used in 73 countries, TeachAIDS creates the world’s most effective HIV education materials and distributes them for free under a Creative Commons License. It is supported by organizations including Barclays, Google, UNICEF, and Yahoo. Shuman worked at Google for six years, where he led product management for protecting the company’s $20B+ advertising systems against click fraud and other threats. He joined Google as an early product manager for AdSense and helped launch Gmail. He holds a BSc in Computer Science from the University of Western Ontario and an MBA from the MIT Sloan School of Management. AV and Video by Jonathan Jackson: repertoireproductions.com
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Help desk ticket system training
Click here to BUY full Ticket system training : www.udemy.com Help desk ticket system training Help desk software is used by support desk agents (also called operators) to monitor the user environment for issues ranging from technical problems to user preferences and satisfaction. Businesses typically use help desk software to: •answer commonly asked questions with an FAQ or knowledge base •track issues through their life-cycle •streamline and record customer interactions, including phone calls & live chats Help desk software reduces the need to rely upon email-only support, reducing the number of transactions and missed or lost messages. Businesses also use help desk software to track and manage support metrics (also called analytics). Popular metrics include: •Assignment time •Agent productivity •Resolution time •% of tickets solved within 4 hours •Day/time ticket creation TEST TEST PLAY AROUND WITH THIS SOFTWARE . you can also use this in your resume which will give me better chances to get jobs .