OTRS using ADS for user data look-up and authentication.

February 23, 2013

Prerequisites: A working OTRS installation A working Windows Severver A working ADS Administrator Privellages Aditional tools needed: The Support Tools provided by Microsoft (if not already installed) or an LDAP browser. Your favorite Text Editor. I prefer Notepad ++ Advanced tools: Wintail. This software is invaluable when searching for login problems. You need the following important things for the connection: BaseDN User Attribute IP or DNS name of the Directory Server The full distinguished name of a user to search the directory For the synchronization (and any login for that matter) of User information, your user need to have attributes for: First name Last name Email

http://www.youtube.com/v/ZwODnB5L5lM?version=3&f=videos&app=youtube_gdata

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OTRS using ADS for user data look-up and authentication.

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