Troubleshoot Internet Connections, Resetting Passwords & Email Issues: U-verse Support

February 14, 2013

Learn about troubleshooting various issues including Internet Connectivity, Sending/Receiving Email and Resetting and changing passwords. Learn more about AT&T U-verse or get support at www.att.com Watch this video for help troubleshooting the following issues: Internet connectivity, sending or receiving email, and resetting and changing email passwords. Feel free to pause, review a previous section, or skip ahead within this video at any time. For Internet connectivity or email issues, you can start troubleshooting online with AT&T’s Troubleshoot & Resolve Application at www.att.com Here you’ll find automated, step-by-step help. You’ll be asked to log in with your U-verse Member ID and Password. Your Member ID is the email address you created when you registered your U-verse service. If you’ve lost or forgotten your password or need help logging in, go to www.att.com More information on passwords can also be found at the end of this video. You can often improve Internet connectivity by clearing your cache and browser cookies to free up space on your hard drive. For more information on clearing your cache or cookies, go to www.att.com and enter the key words “clear cookies” or “clear cache.” If you’ve used the AT&T Troubleshoot & Resolve App online and you’re still having problems, you may want to temporarily disable your firewall to see if it’s the cause of the problem. Firewalls are good at blocking unwanted traffic from getting in, but can also block good traffic from …

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Troubleshoot Internet Connections, Resetting Passwords & Email Issues: U-verse Support

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